MuchLoved transfers donations on a monthly basis in exactly the same way as for donations from your Tribute Fund service. Donations are transferred on the 15th of the month together with any associated Gift Aid reclaimed for you. Please note that each payment is for the previous months’ donations.
Clicking the arrows in the left-hand column against each payment will show you the individual donations included in that payment. The report will show you the contact details of the donors; you can use these details to contact them to thank them for their donation, but not to market to them unless they have consented to this via your GDPR compliant request. Personal details for anonymous donors will not display.
The Payments breakdown will show you the details of each donation along with any Gift Aid claimed and the fees. MuchLoved is a registered charity and processes all donations for a fee of 3.2% to run, administer and maintain this facility. There is an option to export these transactions by clicking the ‘Export as CSV’ download link.
We provide email contact details for each donor so that you can thank them unless they have chosen to remain anonymous to you, which they can select to do as part of their donation process. Please note that you may only process their contact details in order to thank them for their donation and not for any other purpose unless you have obtained the relevant consent or are relying on another basis of permission.